Terms & Conditions

NEW CUSTOMERS

All opening orders must be pre-paid by credit card (VISA, MASTERCARD). Cashier check or money order only . Sorry no C.O.D.

Customers may apply for credit at Net 30 by completion of our credit application form. Please allow three weeks for the assessment and approval of credit worthiness. We welcome retail stores and catalog companies large and small.

NET 30 TERMS

Net 30 terms are due and payable in full 30 days from the date of invoice. Accounts that are habitually late will lose their terms and be required to pay by either credit card or cashiers check. Overdue accounts will have any in house orders placed on hold. Overdue accounts will immediately be turned over to our collection agency if invoices remain unpaid past 60 days from their due date.

A Copy of your current resale license must accompany all credit application forms to qualify for wholesale pricing.

MINIMUM ORDER

Opening orders must be a minimum of $100.

All reorders must be a minimum of $50.00.

RETURN/DISCREPANCIES

If you have a problem or discrepancy with your order, please contact our customer service department at (888) 956-1017. All discrepancies must be claimed within 72 hours of receipt of merchandise.

No returns will be accepted unless accompanied by a return authorization number. Please call for that number. Credits or refunds will be issued only after our receipt of the returned merchandise.

We aim for excellence, however should there be defects, please indicate with a piece of tape. Any goods returned after 30 days will be subject to a 20% restocking fee in addition to any shipping charges incurred.

SHIPPING AND HANDLING

We will strive to ship your order within five working days of receipt. This does not include time to approve credit, discrepancies in your order, delays due to overdue balances in your account, or the availability of stock.

BACKORDERS

Items that are not available at the time of your order will be automatically backordered whenever possible. Consult the invoice included with your order to determine if any items are backordered. Should you wish to cancel a backorder, please call our customer service department at (888)-956-1017.

PRICES

Prices are subject to change without notice.

Click here to download a credit application and instructions. You can also request an application by phone at 888-956-1017 or by fax at 360-956-9493.