GABRIELLE ENGLAND · ORIGINAL ENCAUSTIC PAINTINGS

Questions & Answers

Everything you might want to know before bringing a painting home - from what encaustic actually is, to what happens if it ships to the other side of the world.

  • What is encaustic painting?

    Encaustic is one of the oldest painting methods in the world - it uses pigmented beeswax that is melted, applied to a surface, and then fused with heat. The result is a luminous, layered surface that has real depth and texture to it. Light moves through the wax in a way that's unlike any other medium.

    Each layer is fused before the next is added, so the process is slow and deliberate. What you see in an encaustic painting isn't just on the surface - it's built up from within.

    Are your paintings one of a kind?

    Yes. Every original painting is unique. The nature of encaustic - the way the wax moves, layers, and responds to heat - means no two pieces are ever the same, even when I'm working in a series. What you see is what exists; there's no reproduction of it.

    How should I care for an encaustic painting?

    Encaustic is more durable than people expect, but a few things will keep it looking its best for generations:

    Keep it away from prolonged direct heat and out of direct sunlight. The wax can soften in temperatures above about 150°F, so avoid hanging it where it would get that kind of sustained warmth (above a fireplace, for instance, or in a very hot car).

    If the surface develops a slight haze over time - called "bloom" - that's completely normal and nothing to worry about. A soft cloth buffed gently over the surface will restore the sheen. No solvents, no polish, no wax products.

  • How do I purchase a painting?

    Available paintings can be purchased directly through the Gallery. If you have any questions before buying, just reach out - I'm happy to help.

    What payment methods do you accept?

    I accept all major credit and debit cards through Squarespace Payments. Transactions are secure and your card details are never stored on my site.

    Do you offer payment plans?

    For larger purchases, I'm open to a conversation about splitting payment over a short period. Just get in touch before you buy and we can work something out that makes sense for both of us.

  • How are paintings packaged?

    Carefully. Encaustic paintings need to travel flat and protected from pressure and heat. Each piece is wrapped, padded, and boxed in a way I'd be comfortable receiving myself. If a painting has a particularly delicate surface or protruding texture, I take extra steps to make sure nothing shifts in transit.

    How long until my painting ships?

    Most paintings ship within 3–5 business days of purchase. If something will take longer - or if I'm traveling or showing work - I'll note it in the shop or let you know directly when you order.

    Do you ship internationally?

    Yes - if you're outside the US and something has caught your eye, let's make it work. Because international shipping costs vary quite a bit depending on size and destination, I handle overseas orders individually.

    Send me a note through the contact page with the painting you're interested in and your location, and I'll put together a shipping quote for you. No obligation - just a number so you know what you're looking at.

    A few things to know: customs fees and import duties vary by country and are the buyer's responsibility. I mark packages accurately on customs forms. Most buyers find the process smooth, but it's worth checking your country's import rules for original artwork ahead of time. We don't want any surprises on your end.

    What if my painting arrives damaged?

    Please photograph the damage and the packaging before anything is moved or unpacked further, then contact me right away. I'll work with you to resolve it - whether that means a claim through the carrier or another solution. I want what arrives at your door to be worth hanging on your wall.

  • How does the commission process work?

    We start with a conversation - about the subject, the size, the feel you're looking for. If you have photographs, share them; if it's more of an impression or a memory, describe it as best you can. Once we've agreed on the direction and scope, I ask for a deposit to hold your spot and begin.

    I'll share progress with you as the work develops. Encaustic is a layered medium, so the painting tends to evolve, and I like clients to feel like they're part of that process rather than just waiting for a box to arrive.

    How long does a commission take?

    It depends on size and complexity, but most commissions take four to eight weeks from start to finish. I'll give you a realistic timeline when we talk, and I'll let you know if anything shifts. I'd rather give you an honest estimate upfront than overpromise.

    What information do you need to get started?

    The more context the better - subject, size range you have in mind, where the piece will live, and any reference photos you have. For horses especially, good photographs of the specific animal (ideally in natural light, showing movement or personality) make a real difference. Don't worry if your photos aren't perfect; I work with what we have and bring the rest.

  • Can I see the work in person?

    Yes - I show regularly in the South Sound area. You can find current and upcoming exhibitions on the Exhibitions page. I also participate in the South Sound Studio Tour, which is a wonderful chance to visit the studio, see work in progress, and talk about the paintings in person.

    If you're local to Olympia and want to arrange a studio visit outside of tour dates, just get in touch.

    Do you offer returns?

    I want you to love what you bring home. If something isn't right, please contact me within 10 days of receiving the painting and we'll figure out a solution together. Returns are accepted for original, undamaged work in its original packaging. Because of the nature of original art, commissioned pieces are not eligible for return once the work is underway.

    Do paintings come with a Certificate of Authenticity?

    Yes. Every original painting ships with a Certificate of Authenticity documenting the title, medium, dimensions, and year. It's signed and numbered to correspond with my inventory records. If you ever need documentation for insurance or resale purposes, that certificate is your reference.

Still have a question? Get in touch - I read every message and I'm happy to help.
gabrielleengland.com · Olympia, Washington